Last updated: 2026-07-11
1. Right of withdrawal
If you contract as a consumer, you have a period of 14 calendar days to withdraw from the contract without needing to give any reason and without penalty, in accordance with Articles 102 et seq. of RDL 1/2007.
The period begins on the day on which you, or a third party designated by you other than the carrier, take physical possession of the goods; in the case of orders with multiple deliveries, from the delivery of the last item.
2. How to exercise withdrawal
To exercise the right of withdrawal, you must notify it unequivocally by means of a statement addressed to NEW TERRITORIES CONSULTING SL, Plaza Martín de Córdoba 4, 52005 Melilla, España, or to the email address legal@nt-def.com. You may use the following model, although its use is not mandatory:
To the attention of NEW TERRITORIES CONSULTING SL (Plaza Martín de Córdoba 4, 52005 Melilla, España · legal@nt-def.com): I hereby give notice that I withdraw from my contract of sale of the following goods: — Order no. / reference: __________ — Ordered on / received on: __________ — Name of consumer: __________ — Address of consumer: __________ — Date: __________ — Signature (only if this form is notified on paper): __________
We will acknowledge receipt of your withdrawal request without delay.
3. Effects of withdrawal and refund
In the event of withdrawal, we will refund all payments received, including the standard delivery costs (with the exception of the additional costs arising from your having chosen a type of delivery other than the least expensive one offered), without undue delay and, in any event, within a maximum of 14 calendar days from the day on which we are informed of your decision.
The refund will be made using the same means of payment used for the purchase, unless you expressly agree otherwise. We may withhold the refund until we have received the goods or until you provide evidence of having returned them.
4. Return of the goods
You must return the goods without undue delay and, in any event, within a maximum of 14 calendar days from the day on which you communicate your decision to us, to the address Plaza Martín de Córdoba 4, 52005 Melilla, España. Unless the Company expressly assumes the cost thereof, the buyer shall bear the direct cost of returning the goods.
5. Diminished value
You will only be liable for any diminished value of the goods resulting from handling other than that necessary to establish their nature, characteristics and functioning. The goods must be returned complete and with their accessories and packaging.
6. Exceptions to the right of withdrawal
In accordance with Article 103 of RDL 1/2007, the right of withdrawal shall not apply, among others, to:
- Sealed goods that are not suitable for return for reasons of health protection or hygiene and which were unsealed after delivery.
- Goods made to the specifications of the consumer or clearly personalised.
- Goods that, after delivery and by their nature, have become inseparably mixed with other items.
The application of these exceptions will be justified on an individual basis for each product.
7. Legal guarantee of conformity
Independently of the right of withdrawal, the products are covered by the legal guarantee of conformity under Articles 114 et seq. of RDL 1/2007. The seller is liable for any lack of conformity that becomes apparent within a period of 3 years from delivery.
8. Non-conforming or defective products
In the event of a lack of conformity, the consumer is entitled to have it remedied by repair or replacement, to a reduction in the price or to termination of the contract, on the terms and in the order provided for by law. The costs necessary to bring the goods into conformity shall be borne by the seller.
9. Complaints
To process a return or complaint, contact customer service at legal@nt-def.com or on +34 600 000 000. You also have access to the European online dispute resolution platform at https://ec.europa.eu/consumers/odr.